Returns & money-back guarantee.

If you ordered online and no longer want your purchase, let us know within 14 days of delivery. You then have 14 days from telling us to return the product.

To qualify for a standard change-of-mind refund, items must be unused, unopened, with the original seal intact and in their original condition. Because IMMUFIX is a sealed food product, the statutory cancellation right does not apply once the seal has been broken, for hygiene reasons. An opened first pouch is covered by the money-back guarantee below instead.

Email info@bewellhealth.co.uk with your order number and a clear statement that you wish to cancel. If you prefer, you can copy the wording below into your email:

To Be Well Health and Nutrition Limited, Unit 20, King Street Industrial Estate, Langtoft, Market Deeping, Peterborough PE6 9NF.
I give notice that I cancel my contract for the sale of the following goods: [product and quantity].
Ordered on [date], received on [date].
Order number: [number].
Name, address and date.

Before returning anything, please email info@bewellhealth.co.uk with your order number and the reason for your return.

Once your return has been confirmed, please send it to:

IMMUFIX Returns
Be Well Health and Nutrition Limited
Unit 20, King Street Industrial Estate
Langtoft, Market Deeping
Peterborough PE6 9NF

Please include a note inside your parcel with your order number, your full name and delivery address, and the reason for the return.

Return postage for a standard change-of-mind return is your responsibility. We recommend using a tracked service and keeping your proof of postage until your refund has been confirmed.

If your order is faulty, damaged, incorrectly supplied or not as described, please contact us at info@bewellhealth.co.uk. Your statutory rights are unaffected. Where appropriate, we will replace the item, refund it, or arrange or reimburse reasonable return costs.

We work quickly to pick and pack orders. Once an order has entered fulfilment, we may be unable to amend or stop that shipment. Please contact us as soon as possible and we will do our best to help.

Once your return has been received and checked, we will confirm whether your refund has been approved. Approved refunds are processed back to your original payment method within 14 days of us receiving your return, or of you providing proof of postage, whichever comes first. Please allow time for your bank or payment provider to process it.

The 30-day guarantee applies to:

• Your first-ever IMMUFIX purchase made directly through immufix.com
• One qualifying pouch only
• Either a first one-off purchase or the first pouch of a new subscription
• One claim per customer or household

The pouch may be opened and a reasonable amount may be used so that you can genuinely try IMMUFIX.

We may ask you to return the pouch and any remaining product before we complete the refund. Unless we agree otherwise, return postage under this voluntary guarantee is your responsibility.

The £10 deduction covers shipping and handling and applies only to this voluntary money-back guarantee. It does not apply where you are entitled to a refund because the product is faulty, damaged, incorrect or otherwise does not meet your statutory rights.

If your first-ever IMMUFIX purchase is a subscription, the first pouch qualifies for the 30-day guarantee. If you make a valid guarantee claim within 30 days, we will refund that first qualifying pouch less £10 and cancel future subscription deliveries.

Repeat subscription deliveries do not receive a new 30-day money-back guarantee. Cancelling a subscription does not automatically cancel an individual order that has already entered fulfilment.

The guarantee is designed to let genuine first-time customers try IMMUFIX with confidence. We may refuse a claim under this voluntary guarantee where we reasonably believe there has been fraud, misuse or abuse, including repeated claims, multiple accounts created to obtain repeated guarantees, false non-delivery claims, substituted returns, or duplicate refund or chargeback attempts.

We may use reasonable order and account information to check whether the guarantee has already been used, in accordance with our Privacy Policy and applicable data-protection law.

No. The returns policy and the money-back guarantee sit alongside your statutory rights. They do not replace them.