Privacy Policy

Immufix operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Immufix is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including payment card information, transaction details and payment confirmation.
• Account information including username, password, preferences and settings.
• Transaction information including products viewed, added to cart, purchased, returned or exchanged.
• Communications with us including customer support enquiries.
• Device information including browser, network connection, IP address and other identifiers.
• Usage information including how you interact with and navigate the website.

Personal Information Sources

• Directly from you when you use the website, create an account, place an order or contact us.
• Automatically through cookies and similar technologies.
• From service providers who help us operate the website and fulfil orders.
• From partners or other third parties.

How We Use Your Personal Information

• To provide and improve our services, process payments, fulfil orders, manage accounts, arrange shipping and support returns.
• Marketing and advertising, including promotional emails and online advertisements.
• Security and fraud prevention, including account authentication and protection against fraudulent or unsafe activity.
• Communicating with you, including customer support and service updates.
• Legal reasons, including compliance with applicable laws and valid legal processes.

How We Disclose Personal Information

We may disclose your personal information:

• With Shopify, vendors and third parties who perform services on our behalf.
• With business and marketing partners who help provide marketing services.
• When you direct us, request us, or consent to disclosure.
• With affiliates or within our corporate group.
• In connection with legal obligations, business transactions, or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be shared with Shopify and third parties that may be located outside your country of residence.

To learn more about how Shopify uses personal information, visit: Shopify Privacy Policy.

Third Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security, accuracy or reliability of websites not controlled by us.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention

No security measures are perfect or impenetrable. We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes and enforce contracts or policies.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to access or know what personal information we hold about you.
• Right to delete personal information.
• Right to correct inaccurate personal information.
• Right to receive a copy of your personal information.
• Right to manage communication preferences.

If you reside in the UK or European Economic Area, you may also have rights to object to processing, restrict processing, or withdraw consent where consent is relied upon.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to complain to your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent UK arrangements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: info@bewellhealth.co.uk
Address: Unit 20 King Street, King Street Industrial Estate, Market Deeping, Peterborough, PE6 9NF, GB

For the purpose of applicable data protection laws, we are the data controller of your personal information.